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Shayleen P
1 reviews | Active since Feb 2011
03 Nov 2015, 12:34
Limit increase request - NO response 1 month later
Limit increase was requested 7Oct15, additional documents required sent on 08Oct15. Followed up more than 3-4 times telephonically - no additional information/feedback. Today: 03Nov14 (almost a month later), still no feedback, response or outcome. Schocking and pathetic!!!!
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Absa's replyOfficial
03 Nov 2015, 13:14Hello shayleendp,
Thank you for bringing this matter to our attention. We definitely don't want to cause you any distress or inconvenience.
Be assured that this is being dealt with and given urgent attention.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Thank you for bringing this matter to our attention. We definitely don't want to cause you any distress or inconvenience.
Be assured that this is being dealt with and given urgent attention.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Absa's reply03 Nov 2015, 13:14
Official
Hello shayleendp,
Thank you for bringing this matter to our attention. We definitely don't want to cause you any distress or inconvenience.
Be assured that this is being dealt with and given urgent attention.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Thank you for bringing this matter to our attention. We definitely don't want to cause you any distress or inconvenience.
Be assured that this is being dealt with and given urgent attention.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team