1 reviews | Active since Mar 2017

15 Mar 2017, 14:01

Limit Increase Feels Like A ****

<p>i received a call form ABSA on 14 March to offer me a limit increase, which is true as i saw the offer on my online banking. i sent through all requested documents to ********** & even received a reply back. i used my card number in the subject box. when i called 24hrs later to follow up on this offer, i am told no email was received even though i got a response from that very email address.</p> <p> </p> <p>i spoke to Lillian in the call centre only to be told they cannot pick up any application?</p> <p> </p> <p>please will someone get back to me as i am not very happy about this</p>

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Replies (2)
Absa
Absa's reply16 Mar 2017, 10:23
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,

's update16 Mar 2017, 10:25
Reviewer Update

i have sent all info to your email address as requested. please do not take another 12 hours to respond.