DT
Debbie T
1 reviews | Active since Jun 2013
18 Jul 2017, 11:19
Limit increase
<p>On 23/06/2017 I contacted Virgin Money to request a credit limit increase on my credit card. They told me to email them bank statements and payslips to ********** which I did on the same day. I received an automatic response confirming receipt of my mail and that they will be in contact. On the 04/07/2017 I emailed again as I have not heard anything. Again I received an automatic reply confirming receipt of my mail. On the 10/07/2017 I emailed services@virginmoneycard complaining that I have not yet had a response and once again I receive an automatic response but nothing since. Is it too much to ask that I atleast get a reason as to why my request was declined? </p>
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Absa's replyOfficial
18 Jul 2017, 11:23Hi there,
Thanks for bringing this issue under our attention
Can I ask that you mail us at *** with all of your contact details as well as ID so that I can fully investigate with the team and revert asap.
Rest assured we will get everything in order for you.
regards
The Virgin Money Team
Best regards,
Absa's reply18 Jul 2017, 11:23
Official
Hi there,
Thanks for bringing this issue under our attention
Can I ask that you mail us at *** with all of your contact details as well as ID so that I can fully investigate with the team and revert asap.
Rest assured we will get everything in order for you.
regards
The Virgin Money Team
Best regards,
DT
Debbie T's updateReviewer Update
18 Jul 2017, 11:36thank you I have emailed to requested email address
DT
Debbie T's update18 Jul 2017, 11:36
Reviewer Update
thank you I have emailed to requested email address