DE
Dries E
1 reviews | Active since Dec 2016
19 Dec 2016, 21:00
Lightning Damage
<p>Ive send ABSA lots of mails trying to get the claims resolved without any succes. On the 5th decmber I report them on this website. On the 6th i receive a phone call from ABSA and was informed that they will immediately investigate and resolve and get back to me. needless to say, my immediate mean as i put the phone down, I'll start working on it and for good client service, provide frequent feedback - after 2 weeks, no feedback and claim not resolved. Since damage, its now nearly 7 weeks. The reason why I don't rate the service with a start, no service receive. No wonder in the last client ratings on all the Banks in the country, ABSA rating was not that good - these bad service add up to it.</p>
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Replies (2)
Absa's replyOfficial
20 Dec 2016, 07:29Dear Customer
Thank you for bringing this matter to our attention.
Please can you send a private message with your ID or account number to enable me to log a formal complaint for you.
Regards
Claudette
Best regards,
Absa's reply20 Dec 2016, 07:29
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please can you send a private message with your ID or account number to enable me to log a formal complaint for you.
Regards
Claudette
Best regards,
DE
Dries E's updateReviewer Update
20 Dec 2016, 20:17ABSA got my contact detail. they also got the claim number, so what more must i do to get it solved. to log another complain will not solve ,y problem. I requested how many times via emails I've send to ABSA can somebody please contact me or mail me back, no reply. After my 1st complain on Hellopeter, ABSA did contact me the following day and promise to resolve and provide feedback. The lady that contacted me, also responded to the Hellopeter complain. see her response below on the 6th december around 14h00.
Official business reply:
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
DE
Dries E's update20 Dec 2016, 20:17
Reviewer Update
ABSA got my contact detail. they also got the claim number, so what more must i do to get it solved. to log another complain will not solve ,y problem. I requested how many times via emails I've send to ABSA can somebody please contact me or mail me back, no reply. After my 1st complain on Hellopeter, ABSA did contact me the following day and promise to resolve and provide feedback. The lady that contacted me, also responded to the Hellopeter complain. see her response below on the 6th december around 14h00.
Official business reply:
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd