LIFE COVER NOT COMPLETED BUT ABSA TAKES MONEY .. PATHETIC SERVICE

WE WENT TO GERMISTON BRANCH TO TAKE OUT A WILL , EPP AND LIFE COVER .. FIRSTLY DEBIT ORDER DATE WAS AGREED TO BE THE 01/04/2022. ABSA DEDUCTED 01/03/2022 , THEN HERE IS THE NEXT JOKE LIFE COVER POLICY ISNT EVEN COMPLETED OR SIGNED WE HAVENT GONE FOR THE AIDS TEST AS WELL. THE PAPERWORK IS IN SUCH A MESS. I DONT KNOW EVEN WHERE IS THE WILL WE SIGNED . THEN WHEN YOU PHONE ABSA LIFE YOU GET TOLD TO GO TO THE BRANCH. THE POINT IS I HAVENT AUTHORIZED DEBIT ORDER FOR LIFE COVER MY HUSBAND NEEDS TO SIGN BUT CONSULTANT EMAIL YOU A BLANK FORM WITH NO INFO MEANING THIS NEEDS TO BE FILLED IN AGAIN. I DIDNT AGREE TO DEBIT ORDER TO BE DEDUCTED . HOW CAN YOU DEDUCT A INSTALMENT IF THE LIFE COVER POLICY HASNT BEEN COMPLETED. WASTE OF TIME SERIOSULY WHEN YOU EMAIL THE CONSULTANT ITS A MESS .