Life cover added

<p>I bought a car in April 2012 and it is financed through Mazda. I need to settle my account and received a settlement amount 2 month ago. I only then realised that there is an additional amount of R 168 that is deducted from my account for insurance. I do not recall that I ever instructed Mazda finance to add any cover. I have been informed that I have instructed ABSA to add life cover in August 2012. I did call the ABSA Call centre on the 4th of July 2016 and spoke to Sipho Mashile. He formally logged an enquiry and told me that I need to use his name as reference. The feedback that I have received is that I have instructed a third party company to add life cover. I do not recall this and I have requested a copy of the telephone conversation. I did follow up on a weekly basis and the only respond is that they can do nothing until the recording is received. I got the following number ********** and was told to ask to speak to a senior manager. At first this number rang forever. Last week Thursday it got through and I have explained my situation and has been informed that I will be transferred to the CEO line which rang endlessly. I need the money that has been deducted from my account to be paid back to me. I am prepared to sign an agreement to repay this amount should it be proved that I did instruct the 3rd party to add life cover to my account.</p> <p> </p>