Lies lies lies and incompetence and bad service

Ever since I have my ABSA Credit Card I pay every month more than what my actual instalment is. I did skip a payment once or twice in the 12 years if not more I have this credit card. Two months ago I skipped a payment because of circumstances out of my control. Last month I paid them R1000 and I received a call saying I paid them R300 sort. I have made arrangements to pay the arrears + instalment (R845) again on Friday 12 of October as I am waiting for money to come in.

On Saturday 13 October I made a R5000 EFT to my ABSA credit card. Yesterday I received a sms (not even a phone call) that reads:

MR PPJ VAN EDEN YOUR ABSA CREDIT CARD IS 3 MONTHS OVERDUE (Which is a lie). PLEASE CONTACT US IMMEDIATELY TO AVOID LEGAL ACTION. REF: ********** 2.

Today I received the notification from ABSA (sms) that they received the R5000 (3 days after EFT was done and I honour my promise to pay) and it said Available funds R00.00.

Immediately after that I received a call from a Private Number (which normally I would not answer as I respect your request for privacy) just to speak to a rude women telling me I have paid less than what I was supposed to and that my account was handed over yesterday (15/10/2018) to the legal department.

Why the %&*# do you bother making arrangements if ABSA decided to do what they want when they want. I want my credit card fully installed as I made my payment as promised and R4155 more than what I said I would pay. Please explain the lies on the sms and the incompetence of you telemarketers…..