Lies lies and more lies

I app**** for my card and sent through and my documents. My card arrived I retirevied my pin only to be told my account had not been ficaed. I was told to go into a absa branch spent a total of three hours there and about R180 airtime only to be told nothing can be done at the branch and the fica department was now closed. This all before Easter weekend when we are due to go away. After speaking to one of your team leaders he assured me if he had to drive to the OR Tambo branch himself to have the hold removed he would do this. He said I could head on my holiday because he would make sure I had access on saturday to the funds. He said he would call me back and confirm. After no response I called back on Saturday only to be told that gentleman was now on leave and nothing would happen. I spoke to another team leader and they said they would go to the fica department and see what could be done. At 16h40 on Saturday I got a call to say my hold had been removed and I could use my card. I tested my card a few hours later and still declined. I called your call center again and the lady advices that it had to run overnight and would work today a Sunday. I specifically asked if it would happen as it is a holiday and she said it runs every night and it would definitely work today. I checked my card. Declined! Called your call center again and now I will only have access of Wednesday!!!! You have ruined my family holiday, we would never have come away on holiday without funds! I don’t even know how we are going to get home tomorrow! I am disgusted at the way you treat people! Almost 20 calls in 4 days!