lies and utter incompetence

<p>I have never hada good experience with absa. I honestly do not know whyyyyy I still have my accounts.</p> <p> </p> <p>On the 10th of August I was in the mall paying my account....I swiped both my credit and debit card multiple times but all the transactions were declined for "insufficient funds" of course I know I have money so I assume there is a problem with the processors or something and go to the atm to withdraw cash. I went back to the stores to pay my accounts in cash....a few minutes later...all the swipes which were declined goes through! I paid all my accounts three and four fold!!! I call the ridiculously undertrained call centre upon which I am told first...that nothing is wrong and perhaps its got something to do with my limitbut I am given NOanswers. I phoned back to the credit card dept upon which I am told that they will look into it but I must wait 5 days for the funds to be rectified.... after making my utter dissapointment made I am promisef by a manager that it will be fixed the next day...but...I have to send proof that the declines actually happened and that I also paid in cash!!! Not my job and dont treat me like a ******** with my own money!!!! Needless to say...it has still not been sorted out as promised and I have not even gotten ANY respone or even just a follow up or confirmation that my proof has been received! Manager Francina Mahlaba is useless and does not keep promises! I want details of your official complaints procedure, as I have ALSO requestedand not yet received! And I want a phone call from someone immediately with a RESOLUTION! And DEFINITELY details on how to close all my accounts! Absa does nothing but lie ***** amd dissapoint. </p>