CH
Chrisjan H

1 reviews | Active since Dec 2012

26 Jul 2017, 07:34

Lies about banking app - NOT FREE

<p>Very dissapointed that Absa advertises to the world that you can use their app without it using your data.</p> <p> </p> <p>This is a lie! I ran out of data and airtime, and wasn't able to use the app at all!</p> <p> </p> <p>The trend continues in the false advertising from Absa!</p>

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Replies (2)
Absa
Absa's reply26 Jul 2017, 09:39
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

CH
Chrisjan H's update29 Aug 2017, 10:22
Reviewer Update
Matter is still not resolved. Absa could not even interpret my initial complaint correctly, referring to me not being able to download the app. That was never the case. After some email communications and screenshots from Absa's own website, they have ignored me completely! Only option left is to take my business to a worthy competitor.