AG
Alan G
1 reviews | Active since Apr 2017
15 Dec 2021, 11:44
***** for staff
I went to N1 city branch. I asked the check in lady how long is the queue. Not longer than a half hour as we are not so busy. After an hour and 15 minutes there were plus minus still 20 numbers in front of me. I went to the check in lady and asked why this is longer than an hour.....she says I never said a half hour......***** ***** *****. Nil out of a hundred for N1 city branch....no one came to us and said sorry we have a problem or not...client service NIL NIL NIL AND NIL
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
15 Dec 2021, 12:41Dear Alan Gould Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply15 Dec 2021, 12:41
Official
Dear Alan Gould Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
Best regards,
AG
Alan G's updateReviewer Update
17 Dec 2021, 11:26Lynne Cross phoned me on Wednesday afternoon. She said I must phone her Friday morning at 8.30......well well after leaving messages I decided to go see her this morning arriving just before 9.30. The check in lady said take a number as Lynne will only be available this afternoon. Another manager then said she will help me. After waiting nearly an hour the lady a booth no 5 helped me. No apology from Lady Cross or nothing. So I prove once again ABSA lies lies lies
AG
Alan G's update17 Dec 2021, 11:26
Reviewer Update
Lynne Cross phoned me on Wednesday afternoon. She said I must phone her Friday morning at 8.30......well well after leaving messages I decided to go see her this morning arriving just before 9.30. The check in lady said take a number as Lynne will only be available this afternoon. Another manager then said she will help me. After waiting nearly an hour the lady a booth no 5 helped me. No apology from Lady Cross or nothing. So I prove once again ABSA lies lies lies
Absa's replyOfficial
17 Dec 2021, 15:15Dear Alan Gould Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply17 Dec 2021, 15:15
Official
Dear Alan Gould Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,