Liability for charges due to Absa Online application

<p>Herew ith I wish to state my utter dissapointment with ABSA. You sure know how to break 20+ years of trust with extremely poor staff work force and inability to understand your clients needs.</p> <p> </p> <p>The facts:</p> <p>1. I app**** for a loan ONLINE. It was approved, I received a qoute which I was happy with and accepted the qoute.</p> <p>2. All of a sudden there shows a liability on my internet banking. Weirdly enough X amount was approved but the liability shows something totally different.</p> <p>3. After not receiving any payment from Absa, I your client go to ABSA Santyger Branch. Information logs onto my profile and says they cannont assist me, i must phone ABSA credit. In Santyger Branch i phone Absa Credit. Absa Credit goes through the whole process of the loan application only to tell me at the end my loan was unsuccessfull.</p> <p>4. Now i am totally dumbfound. You approved me online, yet you did not pay out the loan. I go back to the branch which cannot help me and i phone Absa Online to find out i do not qualify for a loan.</p> <p>5. Still the liability of X shows on my internet banking, yet i have not received the funds.</p> <p>6. After various emails and compliants on absa action line NOTHING IS DONE ABOUT THE LIABILITY ON MY INTERNET BANKING PROFILE. I now reach to hello peter for my first compliant.</p> <p>7. Low and behold the next day a consultant from Absa phones me and says my application for X amount have been approved, I must just accept the quote, WHICH I DO AGAIN...</p> <p>8. One hour later and I receive the funds in my bank. HAPPY CAMPER!</p> <p>9. I notice the loan account number and the liability account number on my internet banking profile differ.</p> <p>10. I now AGAIN try and find out what is going on.</p> <p>11. An Absa consultant phones me from ********** and tells me i accepted a qoute online and i am liable for the initiation fee, its my mistake/my fault.</p> <p> </p> <p>ABSA, how is it possible that you can approve me for double the loan amount without taking any security?</p> <p>ABSA, how is it possible that you can apporove me for double the loan amount if in the first instance i clearly cant afford it.</p> <p>ABSA, how is it possible with the consumer act in place to protect consumers that you can blatantly accuse me and categorically state that I am at fualt and its my mistake?</p> <p>ABSA, this is extremely wreckless lending on your part, is that also my mistake/my fualt?</p> <p> </p> <p>I will not be held liable for a R1 300 because your internal processes does not work, i was put under the impression that the 1 loan i was applying for was approved/sorted out.</p> <p> </p> <p>If you do not write back the liability on my inter banking and write of the R1300 initiation fee i will take action and i will hold you accountable for losses and damages (reputational ect).</p> <p> </p> <p>I have an extremely good credit record, ABSA will not put that at risk.</p> <p> </p> <p>Can someone in your huge establishment with client relations exprience please help me to have this matter resolved?</p> <p> </p> <p>Looking forward to hearing back from you.</p> <p> </p> <p>Kind regards</p> <p>Walter</p>