Letter of recomendation ABSA

I Have been a customer with ABSA since they took over my account from Saambou Bank. for the last few eeks I have become dissatisfied with the service that I was receiving due to transactions not being procced when done on e banking and having to go to the branch whenever I needed to apply for a service.

on 9 October I was furious after again being told by the online services that I had to go into the branch and had decided to close my account should the problem not be resolved once and for all.

we were told to wait for a banker to assist us and were assigned to MS Lebogo Dikotla. she realized that there was a hold on my profile and that was why I was having difficulty applying for additional services. Ms. Dikotla then proceeded to do enquiries as to the reason for the hold. after 2 hours of consultation she was able to determine that the problem was related to my profile at the department of home affairs and that I would have to go and apply for a new identity document.

in two hours Ms. Dikotla was able to identify the problem, get my request for additional services approved and even convinced me to take an additional service which I had not previously considered.

Due to the efforts made by Ms Dikotla to identify and resolve my problem, I have changed my opinion on of ABSA bank and will continue too make use of your services