Lethargic and disinterested

Around 2 weeks ago I emailed ABSA to ask how to add my new Visa credit card to my online profile. This so that I can check my balance and pay my outstanding. About a week later I got a reply telling me that my case has been closed. I emailed back, with CC to their customer care, and asked them why they hadn't responded to my query. Customer Care told me that they would forward my query to Banking App. A week later I got another email telling me that my case has been closed and another email from Banking App asking if my issue has been solved. Their plan of action seems to be to close any cases that ask "hard" questions. It is infuriating that SA largest banking group is so disorganized, inefficient and uncaring. PS: A few days ago I emailed them to ask if it is possible to use MS Authenticator App with the banking app. I'm not holding my breath waiting for a helpful reply...