Let Virgin give you a Long Wait, a Cold Shoulder & Deaf Ear for free...

<p>I’d like to make Virgin Money aware of the frustration that they have caused me. If Virgin can respond to this post, which I doubt, then I’d like to know why Virgin conducts business like this. Recently I contacted Virgin (online, by e-mail & then telephonically) about various matters. The outcome of these communications is that Virgin apparently did not follow through on “any” undertaking that was given to me (NOTE: not my undertaking, Virgin’s undertaking). Through Hello Peter I raised concerns about an online transaction that took place despite the requested OTP number not being entered. In reply Virgin undertook to contact me, they have not. Since early July Virgin has acknowledged problems related to the online banking facility. I have experienced this first hand, finding it impossible to log in to my account. Consequently I asked Virgin (among other) if they could please e-mail me an interim statement-transaction list for my credit card, the first request was made by e-mail and then several days later telephonically. I was told that a statement would be mailed to me but that this could take up to 48 hours. Today, some 4 days after phoning in to Virgin and 8 days after my e-mail request I phoned Virgin again and was informed that I have to go into the Bank to obtain a transaction list; Absolutely Fantastic. In a connected age things seemed quicker in the Sixties, you didn’t have to stand in a queue for up to 8 days before you got an answer. I could even do this for myself, if I could only log in to the online banking facility but then even if the actual service provider is incapable of meaningful rely or performing this simple request for the customer, should I be surprised - I’m left gobsmacked, thank you Virgin for the cold shoulder, long wait and deaf ear...</p>