Let me tell you about my weekend....

Hi ABSA, I hope you had an awesome weekend, I did not! Saturday 8am, collect my new Premium card from ABSA Somerset Mall. The lady assisting me (with no name tag) hands it to me and I notice the title is wrong on the card. She checks the system and says, that is strange, then says, don't worry, won't be a problem for you to use it. Leave 30 minutes later, shop a bit and go home. Saturday afternoon, I log onto the app to purchase electricity...no beneficiaries, all gone. Call the call centre who says the branch must fix it. Sunday morning, I drive from Somerset West to Canal Walk, wait in a queue for an hour, assisted by the manager Sonja, who manages to find the beneficiaries but cannot link them, prints them out and offers to capture them for me. At this point the queue was out the door and she and I had already been busy for 30 minutes. She then asks Janine if there's another way and Janine says there is, if they reissue a new card and link it to the old one. This done and now I have 2 cards but I need to follow up so that fees charged can be reversed. 96km's and 2 hours in the bank = 4 hours out of my Sunday to fix Somerset Malls mess, the card still isn't right but hey, at least I have my beneficiaries back. Is this the premium experience?