Lengthy Home Loan

I had taken a personal loan of R81 000 and explained to the first person I called I wanted to pay the same as i do now. I then only qualified for a R30 000 loan. That's fine. Unhappy but thats not ABSA's fault. The problem having now is I had called and asked for a loan on my house which is financed through ABSA. I'm not sure what you call it but I took the loan from the amounts time already paid in. My problem is that we have been going through this for more or less 3 weeks. We've sent all the paperwork though. We've sent so much paperwork through I honestly don't no where we are.. we still don't know if we have the loan. I've been on medical boarding for a mental disability since last October. There has been a ****** with my pay up until two months ago. We've used all our savings and have had to use our credit card to get through the month. We need to pay that off and do some badly needed renovations too the house. No answers from ABSA. No idea if we have the loan. No idea where we are and no we have to send proof of address from ABSA too AbSA. You have absolutely no idea what we have to on a daily basis. My wife has had to curry us both because of my disability, which just gets worse and worse everyday. I'm sure during the time we've spent on this we could have re financed the home at SA Home loans. Please don't bother phoning or emailing. It's always the same story