legal

i trried to send an email to absa vehicle finance so that i can make payment arrangements i sent all new detail , bank account and proof of banking, they rep**** to say i must call contact customer service on ***option 1,option 3 for assistance.i called them and they refered me to legal . these lines are never available ***,/3/4. Ho am i supose to bring my account up to date if i cannot get assistnance . please note my debt councelor will no longer be assisting me