legal department no contact

I have had vehicle finance with Absa now for just under one year. I contacted the financial department in August 2022 after losing my job and was without an income for 3 months to make arrangements to ensure I do not lose my car.

Firstly I made the financial enquiry in June and was advised I would only need to make a first instalment 60 days later, end of July 2022, and there was a debit order that went off at the end of June, much to my surprise, I did not have the funds free, I called immediately and advice to debit and was asked to accept a debit check on the amount, I am not a fixed rate so it didn't go off as my bank did not approve the new amount, 2 days later they did a double debit order, and I did not authorise that so it was a big mix up from day 1.

Now I made arrangements months ago to pay R9000 more than my instalment to pay the arrears amount; every month the instalment is paid, and now I get a letter stating that the arrears are R21 000+, Which is not correct; I made a payment last week and it was not updated.

I have now been on the phone several times as it moved to the legal department, according to the VF department. They gave me different numbers but none of these ring and are just engaged; no email or contact number for the legal department was attached to my email.

I need this resolved asap... We made arrangements, and I have been paying, so why is this now with the Legal department accumulating more interest and MORE FEES? How do I ever get this account up to date like this...

Please call me on ***