Left in the Dark!!

When my geyser initially went - I was So impressed with the quick & professional service from ABSA insurance!<br> But That unfortunately.. is where it all ended.<br> After geyser repairs, Assessor inspected additional property damage on 18th March 2015<br> Since then, no feedback or Any type of communication from ABSA!<br> Whilst I have to cope with the discomfort!! Is this ABSA's idea of 'Helping clients Prosper' ??<br> Please explain your indifference to client service as we have had No feedback of when claim repairs can commence!!