UC
Ursula C

1 reviews | Active since Jun 2011

25 Jun 2019, 09:56

Lebogang Letsholo - No Enterprise Banker

I have a business bank account with ABSA and since the day I opened the account the "Eneterprise" Banker I have been dealing with has been anything but professional. It took 2 days to open the account in spite of me going with all of the correct documents, then she supp**** me with all the incorrect fee charges, then I had to request my bank statements actually get emailed to me, this was done for 3 months then suddenly no more emailed statements. On the 10 June I requested Mays bank statement be emailed to me as the downloaded one will not be accepted for an application, today, 25 June she finally manages to email me June's statement, not May's as was requested, and does not appreciate the fact that I address my email to "Madam" because I didn't use her name. Well Lebogang Letsholo, I hope you are happy now that I am using your name to highlight your total lack of client services. I sincerely hope that my initial request to have you removed from my banking profile is now headed by your superior.

0
Replies (3)
Absa
Absa's reply25 Jun 2019, 20:42
Official
 Dear Customer
 
 Thank you for bringing this matter to our attention. Kindly provide us with your correct ID/account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
 
 Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd 
Absa
Absa's reply26 Jun 2019, 11:14
Official
Please reply privately and the public won't see your details
UC
Ursula C's update28 Jun 2019, 10:21
Reviewer Update
Good day Ntabiseng, I have forwarded you the email regarding my complaint.