PS
Patiencesokolofarore S
1 reviews | Active since Dec 2023
20 Dec 2023, 16:50
*******, leaving customers without enough money to service their monthly commitments.
On the 18th of December 2023 Absa charged me R300 for two unsuccessful debit orders. I emailed and called the service providers and they confirmed that they acted within the Debi-check regulations by tracking my account until there is sufficient funds. However, Absa decided to debit my account when my account had no money so that they can charge me fees. This is an unacceptable practice. I demand those fees be reversed with immediate effect.
I was also informed by the service providers that Absa charges some clients for tracking their accounts? Where is this clause? I never signed any clause from Absa stating that i will be charged for tracking.
Reverse those fund.
Helpful (0)
Replies (6)0
Replies (6)PS
Patiencesokolofarore S's updateReviewer Update
21 Dec 2023, 06:31Good day
Thank you for bringing this matter to our attention; we apologise for any inconvenience that was caused.
Due to security reasons, as well as system and mandate restrictions, we are unable to assist with your request.
Kindly note that, you need to contact the third party debiting your account directly to dispute the charges as they presented the debit order on the incorrect date.
Kindly note that this email will be closed, if you require any other assistance, please email us at ***
Kind regards
Sophie Peete
Complaints Case Administrator
RBB SA: Everyday Banking
Tel: ***
Int: +27 (0)11 ***
***
Thank you for bringing this matter to our attention; we apologise for any inconvenience that was caused.
Due to security reasons, as well as system and mandate restrictions, we are unable to assist with your request.
Kindly note that, you need to contact the third party debiting your account directly to dispute the charges as they presented the debit order on the incorrect date.
Kindly note that this email will be closed, if you require any other assistance, please email us at ***
Kind regards
Sophie Peete
Complaints Case Administrator
RBB SA: Everyday Banking
Tel: ***
Int: +27 (0)11 ***
***
PS
Patiencesokolofarore S's update21 Dec 2023, 06:31
Reviewer Update
Good day
Thank you for bringing this matter to our attention; we apologise for any inconvenience that was caused.
Due to security reasons, as well as system and mandate restrictions, we are unable to assist with your request.
Kindly note that, you need to contact the third party debiting your account directly to dispute the charges as they presented the debit order on the incorrect date.
Kindly note that this email will be closed, if you require any other assistance, please email us at ***
Kind regards
Sophie Peete
Complaints Case Administrator
RBB SA: Everyday Banking
Tel: ***
Int: +27 (0)11 ***
***
Thank you for bringing this matter to our attention; we apologise for any inconvenience that was caused.
Due to security reasons, as well as system and mandate restrictions, we are unable to assist with your request.
Kindly note that, you need to contact the third party debiting your account directly to dispute the charges as they presented the debit order on the incorrect date.
Kindly note that this email will be closed, if you require any other assistance, please email us at ***
Kind regards
Sophie Peete
Complaints Case Administrator
RBB SA: Everyday Banking
Tel: ***
Int: +27 (0)11 ***
***
PS
Patiencesokolofarore S's updateReviewer Update
21 Dec 2023, 06:32Good day
Thank you for your enquiry.
We have acted in accordance with the DebiCheck regulations and in line with current industry practice.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your loan availability in future?
Kind regardsLiezel Abrahams
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
Thank you for your enquiry.
We have acted in accordance with the DebiCheck regulations and in line with current industry practice.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your loan availability in future?
Kind regardsLiezel Abrahams
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
PS
Patiencesokolofarore S's update21 Dec 2023, 06:32
Reviewer Update
Good day
Thank you for your enquiry.
We have acted in accordance with the DebiCheck regulations and in line with current industry practice.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your loan availability in future?
Kind regardsLiezel Abrahams
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
Thank you for your enquiry.
We have acted in accordance with the DebiCheck regulations and in line with current industry practice.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your loan availability in future?
Kind regardsLiezel Abrahams
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
PS
Patiencesokolofarore S's updateReviewer Update
21 Dec 2023, 06:35Above are the responses from Absa and Capfin.
Who should cover these fees? Because both of you claim you did nothing wrong.
AS CUSTOMER I MUST SUFER FOR FEES THAT were generated unfairly?
We as consumers are not protected at all and these companies are taking advantage of us.
Who should cover these fees? Because both of you claim you did nothing wrong.
AS CUSTOMER I MUST SUFER FOR FEES THAT were generated unfairly?
We as consumers are not protected at all and these companies are taking advantage of us.
PS
Patiencesokolofarore S's update21 Dec 2023, 06:35
Reviewer Update
Above are the responses from Absa and Capfin.
Who should cover these fees? Because both of you claim you did nothing wrong.
AS CUSTOMER I MUST SUFER FOR FEES THAT were generated unfairly?
We as consumers are not protected at all and these companies are taking advantage of us.
Who should cover these fees? Because both of you claim you did nothing wrong.
AS CUSTOMER I MUST SUFER FOR FEES THAT were generated unfairly?
We as consumers are not protected at all and these companies are taking advantage of us.
PS
Patiencesokolofarore S's updateReviewer Update
21 Dec 2023, 09:33Good day
In response to your Hello Peter Complaint received on 20 December 2023, we contacted you on 21 December with the below feedback:
Capfin raised your debit order on 18 December in accordance with the Debi-check regulations and in line with current industry practice.
Please note that the Debi-check rules specify how the Debi-check debit orders may be collected; part of this allows Capfin to track the account up to 10 days for funds that can fulfil the instalment amount.
We confirm that early deductions/tracking should not attract bank fees; any bank fees incurred, are a result of the type of account or profile you have with your bank.
Due to this, we are unable to refund the bank charges incurred as Capfin raised your debit order in line with the current industry practise and the Debi-check rules.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Kind regards
Thandeka QayiCapfin Customer ServicesTel: ***Website: www.capfin.co.za1 Industrie Street, Kuilsriver, 7580 | P.O.Box 6507, Parow East, 7501
In response to your Hello Peter Complaint received on 20 December 2023, we contacted you on 21 December with the below feedback:
Capfin raised your debit order on 18 December in accordance with the Debi-check regulations and in line with current industry practice.
Please note that the Debi-check rules specify how the Debi-check debit orders may be collected; part of this allows Capfin to track the account up to 10 days for funds that can fulfil the instalment amount.
We confirm that early deductions/tracking should not attract bank fees; any bank fees incurred, are a result of the type of account or profile you have with your bank.
Due to this, we are unable to refund the bank charges incurred as Capfin raised your debit order in line with the current industry practise and the Debi-check rules.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Kind regards
Thandeka QayiCapfin Customer ServicesTel: ***Website: www.capfin.co.za1 Industrie Street, Kuilsriver, 7580 | P.O.Box 6507, Parow East, 7501
PS
Patiencesokolofarore S's update21 Dec 2023, 09:33
Reviewer Update
Good day
In response to your Hello Peter Complaint received on 20 December 2023, we contacted you on 21 December with the below feedback:
Capfin raised your debit order on 18 December in accordance with the Debi-check regulations and in line with current industry practice.
Please note that the Debi-check rules specify how the Debi-check debit orders may be collected; part of this allows Capfin to track the account up to 10 days for funds that can fulfil the instalment amount.
We confirm that early deductions/tracking should not attract bank fees; any bank fees incurred, are a result of the type of account or profile you have with your bank.
Due to this, we are unable to refund the bank charges incurred as Capfin raised your debit order in line with the current industry practise and the Debi-check rules.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Kind regards
Thandeka QayiCapfin Customer ServicesTel: ***Website: www.capfin.co.za1 Industrie Street, Kuilsriver, 7580 | P.O.Box 6507, Parow East, 7501
In response to your Hello Peter Complaint received on 20 December 2023, we contacted you on 21 December with the below feedback:
Capfin raised your debit order on 18 December in accordance with the Debi-check regulations and in line with current industry practice.
Please note that the Debi-check rules specify how the Debi-check debit orders may be collected; part of this allows Capfin to track the account up to 10 days for funds that can fulfil the instalment amount.
We confirm that early deductions/tracking should not attract bank fees; any bank fees incurred, are a result of the type of account or profile you have with your bank.
Due to this, we are unable to refund the bank charges incurred as Capfin raised your debit order in line with the current industry practise and the Debi-check rules.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Kind regards
Thandeka QayiCapfin Customer ServicesTel: ***Website: www.capfin.co.za1 Industrie Street, Kuilsriver, 7580 | P.O.Box 6507, Parow East, 7501
PS
Patiencesokolofarore S's updateReviewer Update
21 Dec 2023, 09:34Latest response from Capfin.
Absa, i am still waiting.
Absa, i am still waiting.
PS
Patiencesokolofarore S's update21 Dec 2023, 09:34
Reviewer Update
Latest response from Capfin.
Absa, i am still waiting.
Absa, i am still waiting.
Absa's replyOfficial
21 Dec 2023, 10:00Dear Patience Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
We can further liaise by email The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
We can further liaise by email The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply21 Dec 2023, 10:00
Official
Dear Patience Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
We can further liaise by email The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
We can further liaise by email The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care