Leaving Absa for good

I have been through a year of terrible financial crisis and been trying to keep my head above water. Recently my debit card stopped working, and I was TOLD that I needed to order another. While I waited, I transferred my money into my credit card to use. Without a single notification, Absa diminished my credit limit, and I lost all of my money to get me through November. I also could not pay for my loan debit order that sent my cheque account into the negative. I made an arrangement with Absa, a sort of loan on my Credit Card, but it was not explained to me clearly that it would OVERDRAW my credit card. If it was, I would have stopped the procedure immediately since I need my Credit Card on a daily basis for transport. Reluctantly, after the loan money came through, I placed some money into my Cheque account to get it out of the negative. This morning, I deposited more money in and Absa took it right out, a double debit for the loan. Your call-center operators are ***gish, and speak to me like I'm a ********. I was with you people for over 16 years, you should be ashamed of yourselves for treating your clients so horribly, when they themselves are going through trying times.