Leaving ABSA due to poor customer service

<p>On the 22nd we app**** for a Home Loan. It's been 13 days since and we still haven’t heard anything from ABSA??? We were assigned a Consultant (Ropxy Williams) but she never or refuses to respond on emails or queries. Both me and my Wife are clients of ABSA for over 14 years now. We got a home loan from FNB and are moving over to them. Of course we couldn’t compare it with ABSA which we thought we prefer. I will never have any products at ABSA again. Out of 5 applications ABSA is the only one taking 13+ days. The other banks send us an outcome within 3 days. This is crazy and very unprofessional. </p>