Lead time to receive credit card

I saw I am not the first to complain about this...... Two weeks ago I app**** for a Virgin Money Credit Card. My application was successful. A week later inquired about the status of my application. They came back to say that I did not send through the documentation. This was wrong as I did send through all the requested documents. I then resent it to them. Almost another week has passed and still no response. No communication whatsoever. ABSA is underwriting this Credit Card. It says something about ABSA as well.