Lazy n unhelpful

I am a new client to ABSA and large amount came into my account my account was stopped by transactional ***** when I went to the branch I was told that I need to go bring an proof who deposited the money in my account which I did give the consultant but she told me to wait for 3-5 working days the staff in umhlanga are lazy and very unhelpful .I don't understand y I should wait for 3-5 days when I give them the proof of payment .soon has its 3:30 the attitude towards clients changes very bad