Lazy, *********** service

Absa has consistently disappointed me with lackluster service - retail bank employees and consultants have misled and misinformed me with regards to the involuntary upgrading of my student account to a graduate account. I struggle to believe that I have to run after my own bank like this: two unproductive branch visits, emails to two separate email addresses, and multiple phone calls and still nothing has been accomplished. Absolutely shocking how nonchalant the bank's branch employees have been throughout this process. No branch or call center seems to know how any of their systems work - my request was neither complex nor unique and yet here I am. Do better.