Lazy ***** Department

I am desperately looking for some help in resolving a reported ***** matter on my account. The bank sent me a letter stating that they are terminating the relationship and I had to transfer all my money out in 30 days. The bank then placed holds on the money I sent to my personal account and stated that it was part of reported funds. I have sent all requested supporting documents in November already yet the ***** department has not yet communicated with Standard Bank to remove the hold from my account. Can I please get some assistance in having this matter resolved as the consultants I speak to when I call don’t seem to know what I am referring too.