Laughed at by call centre attendant.

I received an SMS about a dragon program requesting me to log in via ABSA. As we did not know what it was about (and it was clearly connected to internet banking as I just logged in) I phoned the nr to ask more information.<br> <br> The lady who assisted laughed at me stated that it was not DragonBallZ - sorry I did not say it was that ... I asked what the Dragon SMS was about.<br> <br> Why does ABSA send out SMS's without properly informing customers about a product and then the call centre laughs at you as you dont know what it is?<br> <br> So the next time a ******** used internet banking for fishing ... will ABSA still laugh?<br> <br> Really disgusted at the service I just got.