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Eugene H

1 reviews | Active since Aug 2021

15 Dec 2021, 15:57

Laughably ***********; very unfit to perform basic tasks nevermind handle people's financial interests

Quite a joke how *********** they are. Ask their customer service if lease agreement is sufficient evidence to present at ABSA branch to change residential address. Arrive at physical branch and their customer service tell me they cannot use this document to change my residential address. I suppose my only option to ever produce proof of residence according to this pathetically useless bank is to move back into my old home

0
Replies (3)
Absa
Absa's reply17 Dec 2021, 10:19
Official
 Dear  Eugene Havenga  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is  C-***9. Kind regards, Rezona Louw Group Customer Care 
EH
Eugene H's update17 Dec 2021, 10:24
Reviewer Update
There is no resolution or feedback I will receive from you that will satisfy me. What if I required this proof for something urgent in the two days your entire organisation ignored me? Just carry on doing your jobs terribly while laughing at your customers, disgraceful company
Absa
Absa's reply17 Dec 2021, 16:29
Official
Dear  Eugene Havenga  Thank you for your posting.

Please refer to our email send to your personal email address.

Kind regards, Rezona Louw Group Customer Care