Late Estate Complaint

I have been assigned to be the beneficiary of my Aunt's Estate and have filled out all information and handed all required documentation for funds to be transferred. Firstly when we handed over documentation we were advised everything was in order and have to wait for 8 weeks which we patiently adhered too. When I realized that we were not getting feedback I went back to Maponya to inquire only to be told that they needed prove of residents from myself and another beneficiary. We handed the documentation accordingly on the 8th of Jan and was advised of 8 business days for resolution after the consultant called Absa Deceased Department. We are now on 14th day no feedback or has the transfer being processed.

I have lost all patience now and wants this resolved ASAP we want to close this matter.