lack of urgency

Absa needs to address this soft lock nonsense as matter of urgency, it's quite ridiculous that one cannot access their funds because of this new software your people say you have just implemented. I've got a sick wife right now and I can't access my money . This is just so unprofessional and disappointing . it would have been better if I was notified when I opened this account. Looking at most of posts on this sight looks like absa has poor after sale service.. you people need to keep your clients happy. I'm quite sure you're losing a lot of clients because of such things..