Lack of staff

I have had 2 occasions to visit my branch of ABSA in Malvern. Obviously a money making move was to so-called \up skill"the tellers and remove all the enquiries counter staff. This pathetic attempt at a banking experience is appalling. The staff running around and the clients standing all in the same queue for what seems forever gives the impression of a bank in crisis and disorder. It took me one hour to change a pin code. I dread having to return. What's more is that private matters which could be discussed quietly face to face with the enquiries staff"