Lack of service - will be losing loyal customer

I have been a client at ABSA since 1998, but have not recei9ved the service I am used to the past month.

I currently have a home loan at ABSA which I want to re-finance. ABSA sent a valuer to my property. He was very unprofessional, laughing when I asked if he can come by after 5 the afternoon. After I complained at ABSA, he phoned me and requested to help me on a weekend.

After which he valued the property the same than I bought this for a year ago. Since then, 12 phases of the same apartments sold out.

Another bank did the valuation in 1 day, and sent me a quote for a much higher value.

I asked ABSA last week if they will be able to review my quote, and was informed that they will confirm by Monday (3 days ago). I have followed up since then, without any reply from the loan specialist. I also confirmed that I need to give the other bank an answer by tomorrow, but have been 4 days without any response from ABSA.

Thank you ABSA, after 25 years you will be losing a very loyal customer. You will be losing the following products due to a lack of service: Home loan finance, credit cards, vehicle finance as well as a savings account.