Lack of service from absa to cancel a cession

I went to absa Mall@Reds on 12/04/2022 to apply for a cession to be cancelled on a policy. A Teboho Leluma assisted me and forwarded all my documentation to bank releases on the same day. I have not heard from them again until 29/04/2022 when I was requested to complete the same documentation already submitted. I forward the documentation to bank releases the same day. Since then I have not heard from anybody at absa again. Teboho was copied into all the emails. I've been an absa client for 30 years but think it is time to take away all my accounts and business from them.