Lack of SERVICE!!!

I have had communication from ABSA.. Funny when one goes public, you get a response. But the response was short lived, Within 24hrs of going to social media, the Credit Department at ABSA did what they were supposed to do 42Working days ago!!! Now... I am back at square 1, I get mails from social media department saying we have received our DEED, which is not the case. I got 2 phone calls last week from Cornelius who has now disappeared off the face of the earth. No clue what ABSA is doing. So frustrated!!!!

Your investigation is taking very long.
There should be a sense of urgency considering an already fragile situation!!!

Dear ABSA Team...
Yes Rezona did reply before close of business... But NO ANSWERS
I am at my wits end.This is still so disgusting. You keep on apologising for any inconvenience ABSA has caused. However no resolution has been made. No urgency is attached to the matter. When I started this process on 30 July 2024. I had sufficient time to get what I needed in order to sell my property.Today we are at 47 working days, since my initial request. The last 5 of which, I have only been fighting. My mom is going to lose the sale of this property, and then will ABSA be sorry enough to buy the property from her then??? AGAIN I am going to reiterate that I do not care much for your investigations, and your processes. I want this matter settled ASAP.I do not see the fairness in waiting till 14 Oct for you to just tell me that it is being investigated…The matter now gets sent from one department to the next and everybody just twiddles their thumbs for 3 days before doing anything, and then it gets passed to the next department.I am not in the mood for your INTERNAL bureaucratic red tape. Its as simple as a supervisor gets up, goes to the lawyers, sort this out first thing in the morning, then goes to the vault and get my Deed and then drive to me to deliver. All things considered I believe it would be the least ABSA can do. You do not fix a relationship by continuing to delay the matter, as this only increases our frustration!!!! Again I am NOT waiting till the 14th of Oct for this to be resolved.Give me the contact details then of the lawyers dealing with the matter and the team leader, who ever he/she might be, and I will go visit them.I am sick to death of waiting and sick to death of people taking their sweet time to do their JOB (that they get paid to do). I will wait for your response by lunch time tomorrow (09 Oct @ 12h00).Please make sure you get back to me !!I do not want an answer were something is being investigated or something is being followed up, or you are waiting for feedback!!!I want concrete answers… Actually NO….. I WANT MY DEED!!!!!!!