Lack of service delivery

I am very disappointed on the service I recieved from an absa consultant after called in to request for a payment holiday Due to the lock down, I am in the taxi industry and as operations has been halted I dont have means to pay my monthly installment. I was then told that my account is in the legal department and when i asked to speak to someone they said they are not available "believe banks are an essential service " so they should be in full operations.

I am aware my account is behind as I previously lost my other source of income and I have made arrangements previously and made payments towards the account to bring it back to book.

The consultant simply put me on hold after I asked how do I then maintain my agreement if theres no one to assist me on my request.

Trust to be contacted soon with a resolution on this matter ***