1 reviews | Active since Nov 2017
Lack of service and empathy for clients
I am completely gutted at the level of non-service in the City of Tshwane.
Saturday 25 I paid this account in full, because it registered as arrears at Pick ‘n Pay and my bank ABSA I wasted an additional R300. So this account should be credited with R300 but alas it has been blocked after receiving a confirmationary email from the municipality on Saturday 25 November 2017. It is now Monday 27 November 2017 I cannot buy electricity because this meter has been blocked??
The due date is 20 November 2017 who gets paid then??
I have spent this morning on the phone to both my bank and the City but no joy?!
What is happening when you pay your service bills but received no consideration!!!???
The bank was absolutely no help at all and the call centre agent Griffith lacked empathy and had a absolutely foul attitude.
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd