Lack of service and communication from ABSA

Hi All

I have emailed ABSA on Saturday morning regarding them giving me archived statements. I phoned on Monday afternoon and i was told it would take 48 hours turn around time and i can follow up after 48 hours. I waited until Tuesday morning and then phoned again and i was told that i must wait for a response from the email department. The consultants apparently dont have a contact number to give for the email departments they operate through emails only. I have emailed *** on tuesday for the status of my request and three times yesterday and twice today and i am still not getting any response.

These statement are very urgent for proof of payment of salary for skills assessment as i dont have the payslips anymore.

I am very dissapointed in the lack of service and communication from ABSA. I have been a client of ABSA for 20 years and do all my banking with them but are really letting me down.

I really hope that i will be helped after this review as it seems to be my only option at the moment.