WN
Willie N
1 reviews | Active since Jul 2014
05 Jun 2023, 17:08
Lack of Service - ABSA Deceased Estates Department
Ref No.: C-***0 On 22 March 2023 a request was sent to ABSA to obtain the IT 3 Income Tax Certificates of a Deceased for income tax returns required by SARS - as we are unable to submit the Tax returns of the deceased without the Income Tax certificates. Tax years 2020, 2021 & 2022.
A follow up e-mail was sent, but no response at all received from ABSA.
The Heir in the Estate is a retired lady, sitting without funds, as the Estate cannot be finalised.
What is the matter why everything at ABSA is an issue and a time consuming process to get it resolved.
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Absa's replyOfficial
06 Jun 2023, 08:06Dear Willie Nel
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5
Kind regards,
Group Customer Care
Nthabiseng Sibande
Absa's reply06 Jun 2023, 08:06
Official
Dear Willie Nel
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5
Kind regards,
Group Customer Care
Nthabiseng Sibande