LACK OF SERVICE

I emailed the Absa business card division as the bank put me on my credit card limit on a R1 limit which has a positive balance in the account. They have given me a case reference number which is C-***8 and which they promised will be resolved with 24 to 48 hours. Since Tuesday 17th September to today which is Friday 20 September 2019 my credit card is still on the R1 limit and i cant transact on the account. They just decide to do this what they want to and put your account on a R1 limit with no authorization from me the account holder. No response or feedback as to why i can not transact on the accout i am very disapointed in the service of ABSA