LACK OF SERVICE

I had to replace my debit card at Absa Jeffreys Bay. I was at the branch at 13h05 on 30 January 2024. There were 11 clients waiting and 2 being attended to by the the two enquiries clerks. When the one client was finished the attending clerk packed up and went for lunch which caused a stir amongst the people waiting as well as myself. This was after about 20 minutes. After another 10 minutes of nothing happening I left after sending a WhatsApp to the branch manager stating my annoyance. My questing is, why does Absa not have a relief clerk? Secondly two people at this busy time are way to little. I normally do not go to the branch unless it is absolutely necessary specifically for the 'service' reason. I do have a substancial investment with Absa and would like to have decent service. I still do not have a debit card replacement so I need to go there tomorrow for the same ordeal.