LACK OF SERVICE

Good day

Claim for Trip switch handled with No care what’s so ever !

I am writing this email on behalf of My In-laws who are elderly and have been given a complete run around.

A HOC claim was submitted to Absa before Christmas and it was due a to a power surge that occur at the below address. 24 Papenfuss street , Kroonstad . The power surge damaged the Trip switch which provides power to the stove this was repaired however this claim was not handled with care, the service providers that was dealing on this claim fixed the Trip switch however did not come back to fix the other part of the problem they caused . they used a Trip switch from the garage as they said they must a get trip switch from JHB I mean where do here that ? this issues occurred in Kroonstad in FS and a part must come from JHB why ? they ( the service provider ) took a switch from the garage without asking to complete this Job which I think is appalling to say the least.

Now I am writing this email to explain my utter dissatisfaction the way my in laws who are elderly are being treated unfairly and unjust fully handled.

There’s no power supply to the outbuildings , garage and outer parts of the house , we have contacted Absa HOC claims department on numerous occasions however the departments lack of urgency is very unsatisfactory to say the least. HOC claims department is saying they cannot get hold of the service provider who did the half job and they need the Job card as they need to cross reference what we saying in terms of the job done.

I need power restored and the claim to be handled in much better manner.

contact details

Dawn Uithaler – *** - wife Policy Holder – Godfrey Uithaler – husband Policy holder Id – *** Reference Number – ***

Thanks