LACK OF SERVICE

<p>I have app**** yesterday morning online for a personal loan as i have done in all of the other times. I received a reference number ********** 3238 and submitted all of the required documentation at the same time. I received an email stating that a consultant will contact me. This morning still no news, i submitted yet again all of the documentation, all that you receive is that a consultant will contact you. Why have online application if it takes much longer than just going directly to a branch..... If ABSA goes on like this, i will rather just move to another bank for better and faster service!!!! Please advise urgently what is going on with the application.</p>