Lack of service

I lodged a claim with ABSA Insurance after I called in last Monday 4th April and was told that my pool pump was covered in my policy. It is now a week later and after many phone calls to both Waybridge Insurance and ABSA I am told that my claim has been rejected. I cannot understand why, other than it would have approved had the pump been hit by lightning, only problem, I live in Cape Town.<br> Why did I have to continually follow up, why could no one be bothered to contact me even when I left messages? Shocking service, I am now forced to look elsewhere for building insurance, this is not a threat, I will not pay money to a company that is only interested in seeing how much money they can get out of their clients, it should go both ways but I suppose we are just the idiots that are helping to make the top management wealthy.