Lack of response, poor customer service to help a loyal customer

<p>I have been a loyal ABSA bank client since I was 13 years old ( 11 years ) now in a time of need for help from my bank for a top up on my already existing personal loan I get a complete lack of response, when I am promised feed back and assistance, it is not delivered and I have to phone after them with more promises of call backs from supervisors that never happened either. I am extremely dissapointed in this lack of interest in me and am highly considering to switch to a new bank. I cannot believe the lack of interest not to only assist me but to pass up buisiness from a loyal customer. Highly dissapointed!</p>