Lack of response from Absa

I am on debt review and pay my installment regularly. In December 2017 my debt councellor paid December's installment early in December and made another payment for January 2018 late December 2017. An installment wasn't paid in January as it was paid already in December. Absa saw this as a skip of payment and cancelled the debt review immediately. My debt councellor made numerous calls and emails but Absa choose to ignore to reply. I got a registered letter confirming cancellation of debt review. I myself tried to call numerous times without any luck. This morning my debt councellor send the SAME email for the 7th time to Absa copying myself. I would like to attach proof but its not possible on this place.