LACK OF RESPONSE - DECEASED ACCOUNT ASSISTANCE

We are representing the Executors with the winding up of the deceased estate. The deceased had a bank account with Absa. Ever since we have obtained the letter of Executorship (6 November 2017) we have been communicating with Absa ********** ********** ********** ********** ) in order to obtain copies of the bank statements and ultimately with the aim to close the accounts and transfer the funds. Although we did get some sort of acknowledgement on the emails, and notwithstanding multiple emails from our side, we still await copies of the bank statements.

We have even sent emails to complaints which we have obtained from Absa's website. But even to this email address we received no positive response.

if possible, does anybody have an email address at Absa where we can report this matter and/or where we can complain regarding the lack of communication.