Lack of Response and Resolution to Grievances – Urgent Escalation Needed

I have been in communication with ABSA since November 13, 2024, regarding unresolved grievances related to my vehicle finance credit life cover and financial hardship following my retrenchment. Despite accepting their goodwill offer to write off an overdraft, I have not received any updates or resolutions for my remaining issues, including:

Lack of retrenchment cover for my motor vehicle finance. Financial hardship exacerbated by inadequate support or reassessment of my credit life cover eligibility. Prolonged delays and lack of acknowledgment of my follow-ups.

As a loyal ABSA client since the early 2000s, I expected more proactive engagement and resolution. The delays have caused undue stress and worsened my financial situation.

I urge ABSA to respond promptly and resolve these matters fairly and transparently. Failure to address this may result in escalation to relevant authorities, including the Ombudsman and regulatory bodies.

#ABSA #CustomerService #UnresolvedIssues