AL
AJ L

1 reviews | Active since Sept 2014

22 May 2019, 06:21

Lack of Proper Protocols, Breach of SOX compliance and MORE!!!

To ABSA consumer complaints department Account number ********** 888 I am an ex-employee of ABSA, ABSA Capital and Barclays Capital and with working in the IT division for CIB I cannot view all the log on information onto my account and who access this and did these transactions. This dates backs to about 25th April 2019 as I cancelled my policy on my credit card and I do believe that Claudia did this transaction at the ABSA Branch at The Centurion Mall, there was no telephone call, no paper work and no email to verify this instruction and I asked if it was cancelled immediately and was informed that yes it would be which is incorrect as it has a 30 day notice period. Breach of SOX 302, 401, 404 and 906 codes, never mind the lies and rudeness. Secondly when I found out this, I cancel my main account as I no longer wish to bank with ABSA but I still wish to support my TUKS credit card as I am an active alumni but more importantly if this is the case I wish to inform TUKS of this matter so that we can more to another bank immediately. So this week I returned to fix my online banking as when I cancelled the above mentioned I asked several times can I check this online as I know that everything is connected to my main account which both Claudia and Betty (Manager) should have taken into consideration with their training and our conde of conduct but choose to have an argument with when about pointless matters. For at CIB and at HO if you make a mistake you are accountable and must take responsible for your mistake and today being a Commanding General 6 spars for Mossad special forces it started there but I will not stand by and let this transpire. Now from previous experience I have learnt that I may not have all the information and seeing that I oversee Africa and Latin America plus work a normal 18 hour day 7 days a week I may not have all the information so I would like an investigation to be conducted on this matter where facts and stats prove this matter before I involved the relevant TUKS parties and Jewish counterparts as I will be reporting this to the Israeli Government and the High Council in South Africa which could result in you losing a lot of business but lets wait for the facts to speak for themselves. I have a turnaround time of extremely important matters of 5 working days and will extend that to you before I start taking the various action. I have also added Ms Sarah Louw to this mail as we worked on the BEEE Pillars of ABSA as I’m part of the LGBTQ community before this is seen as a race issue plus she is one of the greatest mentors and teachers in my life as I wouldn’t be where I am today without here. I look forward to the response.

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Replies (2)
Absa
Absa's reply23 May 2019, 09:21
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
AL
AJ L's update27 May 2019, 12:13
Reviewer Update
Good Day Daphne,

Please note I expect feedback by first thing on 30th May 2019.  I will be logging on at 09.00am.

Thank you.